Refund Policy

1. Scope of This Policy

This Refund Policy applies to payments made to Christ-Man Prosperity Holdings LLC for CRM setup, workflow automation, lead-follow-up configuration, appointment scheduling workflows, customer communication systems, reporting configuration, and optional ongoing software support services.

This policy is incorporated into our Terms of Service. Please also review our Cancellation Policy and Privacy Policy.

2. One-Time Setup Fees

One-time setup fees cover reserved implementation capacity, project planning, configuration, testing, and the delivery activities stated in the applicable proposal, invoice, agreement, or onboarding documentation.

Because implementation work begins with planning, configuration, access review, onboarding activity, and/or system setup, one-time setup fees are generally nonrefundable once implementation work has begun.

Before implementation begins, a refund request may be reviewed based on work not yet performed, the terms of the applicable agreement or invoice, and any nonrefundable third-party or payment-processing costs. No refund is guaranteed unless required by applicable law or approved by the Company in writing.

3. Circumstances We Will Review

We will review written refund requests in good faith, including requests involving one or more of the following:

• A duplicate charge caused by a Company billing error.
• A verified unauthorized transaction.
• A payment made before implementation began, where no work, onboarding, planning, account configuration, or reserved project activity has started.
• A material failure by the Company to provide the services expressly stated in the signed agreement, approved scope, or invoice, after the Company has had a reasonable opportunity to address the issue.
• A recurring charge made after the Company received and confirmed a timely cancellation request under the Cancellation Policy.

Each request is reviewed based on the actual project status, documentation, applicable agreement, and applicable law.

4. Items Generally Not Refundable

Except where required by applicable law or expressly agreed in writing, the following are generally not refundable:

• Completed or partially completed planning, onboarding, configuration, testing, training, documentation, consultation, implementation, or support work.
• Setup fees after implementation work has begun.
• Monthly service periods that have already started or during which support, platform access, or agreed services have been made available.
• Third-party charges, including software subscriptions, telephony, SMS, email sending, domains, advertising, integrations, payment-processing fees, and usage-based charges.
• Requests based only on a change of mind after work has begun.
• Requests based solely on dissatisfaction with leads, calls, appointments, sales, revenue, deliverability, or other business outcomes that are not guaranteed.
• Amounts associated with services suspended or terminated because of nonpayment, inaccurate information, unlawful use, client breach, or failure to provide required access, content, approvals, or cooperation.

5. Partial Refunds and Corrective Work

When appropriate, the Company may offer a partial refund, service credit, corrective work, revised deliverable, or other reasonable resolution. Any decision will consider the portion of the agreed scope completed, the value of work performed, third-party expenses incurred, and the applicable agreement or invoice.

A partial refund or alternative resolution is not guaranteed and does not waive the Company’s right to enforce the applicable agreement or Terms of Service.

6. Monthly Services and Recurring Charges

Optional monthly software, automation, support, maintenance, or optimization services are billed according to the amount and schedule stated in the applicable agreement, invoice, subscription, or checkout page.

To avoid a future recurring charge, follow the notice requirements in the Cancellation Policy. Cancellation takes effect at the end of the then-current paid billing period unless otherwise stated in the applicable written agreement.

If a charge is made after the Company has received and confirmed a timely cancellation request, the Company will review the charge and issue any appropriate correction or refund.

7. How to Request a Refund

Submit refund requests in writing to [email protected]. Please include:

• Your full name and business name.
• The email address associated with the purchase or account.
• The invoice number, payment date, and payment amount, if available.
• A clear explanation of the request.
• Relevant documentation, screenshots, or correspondence, if applicable.

For faster handling, use a subject line such as: Refund Request — [Business Name] — [Invoice Number].

8. Refund Review and Response Timing

We aim to acknowledge a complete refund request within 2 business days and provide a decision or status update within 7 business days. Some requests may take longer if additional information, transaction review, third-party confirmation, or technical investigation is needed.

If a request is approved, the Company will initiate the refund using the original payment method when possible. The time for funds to appear depends on the payment processor, card issuer, bank, and payment method.

9. Chargebacks and Payment Disputes

If you have a billing concern, contact [email protected] before initiating a dispute with your card issuer or payment provider. We will review legitimate concerns in good faith and may be able to resolve them more quickly through direct communication.

If a chargeback or payment dispute is initiated, the Company may provide the payment processor with relevant records, including the invoice, agreement, service scope, payment authorization, onboarding records, communications, work records, and delivery evidence. The Company may suspend services while a dispute is pending.

10. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect on the date of your payment or service engagement applies to that transaction unless another policy version or agreement is expressly stated in writing or applicable law requires otherwise.

11. Contact Information

For refund requests, billing questions, payment disputes, and cancellation-related questions, contact:

• Billing: [email protected]
• Cancellation Policy: View Cancellation Policy

For general service questions unrelated to payments, contact [email protected] or visit the Contact page.